Bid Live Help
Lyon and Turnbull does not guarantee that live Internet bidding will be uninterrupted or without error, or that Internet bids will be received.
Getting StartedPlease review the System Requirements before you get started
1. Create an account at lyonandturnbull.comYou must create an account at lyonandturnbull.com to “Bid Live”. Click here to register now If you already have an account set up at lyonandturnbull.com, sign in. If you aren’t sure if you have an account at lyonandturnbull.com, go to the “Forgot Password” form and enter your email address. Your PIN or Password will be emailed to you. If we don't have a password on file for you, you must create an account.
2. Register for a specific auctionOnce logged in Click the link "Live Auctions" under the "Auctions" menu and from there click the "Get approved to bid" icon next to any auction listing on our web site to register for that specific auction. Or Click "bid now" and "bid live online" located at the very top right hand side of the web page, then click the "Get approved to bid" icon next to the auction in which you wish to bid. You will then be taken to the auction registration form.
2a. The Registration FormSince you have signed in, your contact information will already be in the registration form. Enter your credit card information. This information is for reference only. We do not take credit cards for payment, nor will your card be charged at any time. This page on lyonandturnbull.com is secure and safe to transmit your information. Check the box next to “I agree to the above terms” Click the Submit Button. Your registration will be processed and your status will be listed under “My Live Auctions"
3. On the day of the auctionGo to lyonandturnbull.com Sign In Click the link "Live Auctions" under the "Auctions" menu then at the right hand side of the web page, Click the "BID NOW!" icon next to the auction listing to open the Bidding Console (Please Note: If you open the Bidding Console before the auction begins, you will see the "Starting Soon" notice. Refresh the page until the Bidding Console activates) Start Bidding!
Requesting a Higher Credit Limit
There is a standard bid limit for each sale. You may request a higher credit limit only after registering for a specific auction. Go to "My Live Auctions". The auctions for which you are registered will be listed along with your credit limit. Click the link "Contact Lyon & Turnbull" to the right of the listing. Choose "Bid Limit" from the menu. Enter a message with your credit request and submit. You will receive an email from our Client Services department with further instructions. Come back to “My Live Auctions” to check the status of your request.
Where do I find messages from Lyon & Turnbull?
Messages between you and Lyon & Turnbull will appear in "Live Auctions" -> "My Live Messages". To access messages from Lyon & Turnbull, sign in. The "Live Auctions" -> "My Live Messages" Inbox will open. Click the Subject line to read each message.
How can I see a message I sent to Lyon & Turnbull?
You can see email messages between you and Lyon & Turnbull in "Live Auctions" -> "My Live Messages". To see messages you sent to Lyon & Turnbull, sign in. The "Live Auctions" -> "My Live Messages" Inbox will open. Click the View drop-down menu and choose Sent. If you have sent any messages, they will appear.
How can I see if I have been approved to bid?
To see if you are approved to bid, sign in. Click "Live Auctions" -> "My Live Auctions". Look for the auction title under "My Auctions". In the Approval Status column, you will see "Approved" if you are approved to bid.
How can I inquire about my approval status?
You can send a message to inquire about your approval status. Just follow these steps: 1. Sign in and click "Live Auctions" -> “My Live Auctions”. 2. Click the "Contact Lyon & Turnbull" link (at right). 3. Select "Bidding Approval" from the subject drop-down menu, compose your message, and click Send.
When I clicked Request Approval nothing happened. What should I do?
If nothing happens when you click Request Approval, check to make sure that your browser accepts third-party cookies. You must accept third-party cookies to register and bid in the auction. To accept cookies and complete your registration, you must change the settings in your browser.
Firefox users: At the top of your browser window, click "Tools" / Options. Click on the Privacy tab. The cookie settings display in the middle of the window. Make sure that "Accept cookies from sites" and "Accept third party cookies" are both checked. Click OK.
Internet Explorer users: At the top of your browser window, click "Tools" / Internet Options. Then click on the Privacy tab. Click Advanced. Click the checkbox to "Override automatic cookie handling." Choose "Accept" for both First-party Cookies and Third-party Cookies. Click OK, then click OK again.
After you have changed your cookie settings, refresh the page (PC: press F5 on your keyboard / Mac: press command R). Then sign in, and find your auction. Follow the prompts to complete your request for approval to bid. When you click Request Approval, you should see a confirmation of your request.
Have I registered for an auction?
To find out if you have registered for an auction, sign in. Click "Live Auctions" -> "My Live Auctions". If you see the auction listed, you have already registered to bid in that sale.
How can I request a higher bid limit?
You can send a message to inquire about bid limit, lot condition, consignments or anything else. Just follow these steps: 1. Sign in and go to "Live Auctions" -> "My Live Auctions". 2. Click the "Contact Lyon & Turnbull" link (at right) 3. Select "Bid Limit" from the subject drop-down menu, compose your message, and click Send.
How can I bid live online in an auction?
You must be signed in and registered for the auction. On the day of the sale, sign in then click the red "Register to Bid Online" button at the top right of our web site. Find the sale you want to bid in, then click the BID NOW! link (to the right of the sale listing). The Bidding Console will open in a new browser window.
What is a bid limit?
A bid limit is the total amount you are permitted to bid in a sale. You will not be able to place bids beyond your bid limit.
How can I get information on a specific lot?
You can send a message to inquire about bid limit, lot condition, consignments or anything else. Just follow these steps: 1. Sign in and go to "Live Auctions" -> "My Live Auctions". 2. Click the white envelope icon next to the selected sale (at right) 3. Choose a subject from the drop-down menu, compose your message, and click Send.
Can I preview the lot description before I bid?
To view the lot description before you bid, visit the Internet catalogue.
Where do I view my bids after the auction?
To view your bids after the auction, sign in. Click "Live Auctions" -> "My Live Bid History". Click "Show Bid History" to see the bids placed on a lot.
Lots I Purchased
Where can I view the lots I purchased?
To view the lots you purchased in an auction, sign in. Click "Live Auctions" -> "My Live Purchases". All lots you purchased will appear on this page.
How can I request information about the lots I purchased?
To request information about the lots you purchased, sign in. Click "Live Auctions" -> "My Live Purchases". Click the "Contact Lyon & Turnbull" link next to the selected lot (at right). Choose a subject from the drop-down menu, compose your message, and click Send.
The Bidding Console
Can I watch the auction without registering?
To watch a live auction, click the ""Live Auctions"" link under the "Auctions" menu, then click "WATCH NOW".
I am trying to bid, but the Bidding Console is telling me to "Register to Bid"
You must Sign In first, so that the correct Bidding Console opens (If you open the console before signing-in you will only be allowed to watch the acution). After signing in, click the red "BidLive" link at the top right of the page. The link to the Bidding Console will now say "BID NOW". If you see "WATCH NOW" refresh the page.
Why can't I see the Bidding Console?
If you experience any technical problems with the Invaluable Live bidder console follow the troubleshooting steps below:
Step 1: Verify your internet connection Can you get to other websites? Try www.cnn.com If you cannot connect to the internet contact your Internet Service Provider or your Network expert.
Step 2: Verify you are using the Minimum System Requirements listed below:
For Windows Users:
* OS: Windows 7 & 8
* RAM: 1 GB or higher
* Browsers: Internet Explorer 9 & 11; Most Recent Firefox; Most Recent Google Chrome
* Internet Connection: DSL/Cable/FIOS, T1 or higher
For Mac Users:
* OS: X10.6, 10.7, 10.9
* Browsers: Most Recent Firefox, Most Recent Safari
* Internet Connection: DSL/Cable/FIOS, T1 or higher
* RAM: 1 GB or higher
The Invaluable Live Console does NOT support: OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier Browsers: Netscape, Opera, AOL Internet Connection: We do not support dialup or wireless Internet Live bidding is not optimized for phones or tablets on our website, see below for more information about bidding on mobile devices.
Step 3: Clear your browser Cookies and Cache In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.
In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.
If you have verified steps 1 through 3 above – and still cannot load the Invaluable Live bidder console – you may have a Firewall or Security Software conflict preventing the application from loading.
Step 4: Firewall & Security Software conflicts: Disable your computer's individual Firewall and Security software Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction.